Refund Policy

At Verity Africa, we aim to provide clear, professional and reliable service.

Cancellation Before Assignment

If a customer cancels a request before Verity has assigned a representative or incurred non-refundable third-party costs, the customer may be eligible for a full refund.

Cancellation After Assignment

If a representative has already been assigned or operational costs have been incurred, the refundable amount may be reduced by reasonable costs already incurred.

Cancellation During Execution

Once a task has commenced, the Verity service fee may be non-refundable because operational resources have already been committed.

Where appropriate, Verity may provide a partial refund based on the circumstances.

Unable to Complete a Request

If Verity cannot reasonably complete an accepted request for reasons within Verity's control, the customer may be eligible for a full or partial refund depending on the stage of execution.

If the inability to complete the request results from circumstances outside Verity's reasonable control, Verity will assess the situation fairly and communicate the available options.

Third-Party Costs

Third-party costs that have already been paid or incurred on behalf of a customer may be non-refundable where the third party does not provide a refund.

How to Request a Refund

Customers should contact Verity through the official support/contact channel and provide their request reference number and reason for the refund request.

Refund decisions will be communicated after review.

Where approved, refunds will be processed using the applicable payment method and may take additional time depending on the payment provider.