Privacy Policy

Verity Africa respects your privacy and is committed to protecting the personal information you provide when using our website, web application and services.

Information We Collect

Depending on how you use Verity, we may collect:

• Name
• Email address
• Phone number
• Account information
• Service request details
• Service location
• Payment-related information
• Communication with our team
• Information required to execute a requested service
• Technical information such as device, browser and website usage information

How We Use Information

We use information to:

• Create and manage accounts
• Process service requests
• Communicate with customers
• Execute requested services
• Process payments
• Provide status notifications
• Improve our services
• Prevent fraud and misuse
• Maintain security
• Meet applicable legal and regulatory requirements

Service Execution

Information necessary to complete a customer's request may be shared with authorised Verity representatives or relevant third-party providers strictly where necessary to provide the requested service.

We do not sell customers' personal information.

Payments

Payments may be processed through third-party payment providers. Verity does not unnecessarily store sensitive payment credentials.

Communications

By creating an account or submitting a service request, customers may receive transactional communications relating to their account and requests.

Marketing communications will be handled in accordance with applicable requirements and may include an option to unsubscribe.

Data Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no online system can be guaranteed to be completely secure.

Data Retention

We retain information for as long as reasonably necessary to provide services, maintain records, comply with legal obligations, resolve disputes and protect our legitimate business interests.

Your Rights

Subject to applicable law, you may have rights relating to access, correction, deletion, restriction or other processing of your personal information.

To exercise applicable rights or ask privacy questions, contact Verity through the official contact channel.

Changes

We may update this Privacy Policy from time to time. The latest version will always be published on this website.